Help Center › Outreach and Replies
Writing Emails With AI
How the AI writes cold emails, pitch strategies and call briefs from each lead's verified audit, in your voice and with your services.
- How do I write a cold email with AI for a lead?Open the lead, scroll to Cold Email (personalized to this audit) and click ✦ Write With AI. The AI writes a subject and a short email from t…
- What does the AI use when it writes my email?The AI writes only from a fact sheet built from that lead's verified audit: the problems found, the decision-maker's name when one is known,…
- How do I make the AI write in my voice?Open Settings, fill in the Writing Style card, and click Save Settings at the bottom of the page. The AI follows these rules on every outrea…
- How do My Services change what the AI pitches?The AI pitches the services in your My Services card, by their exact names and at your prices, instead of generic offers. Add your services …
- How do I get an AI pitch strategy for a lead?Open the lead, find AI Pitch Strategy and click ✦ Generate. You get 3 short bullets built from that lead's verified audit: the strongest ang…
- When does the AI email mention that the lead's domain is expiring?The AI writes the expiry sentence only for leads that carry the Domain expiring soon finding, which is added when the domain has more than 0…
Email Templates
The Starter Library, your own saved templates, placeholders, and making a template the AI's skeleton for a sequence day.
- What is in the Starter Library on the Email Templates page?The Starter Library is a set of 16 ready-made emails at the bottom of the Email Templates page, grouped into four categories: Cold Openers, …
- How do I create my own email template or change one I saved?On the Email Templates page, click + New Template, fill in Title, Subject and Body, and click Save Template. You can also click Add To My Te…
- How do I make the AI use my template for a day of the sequence?On the Email Templates page, find your saved template and click Day 0, Day 3 or Day 7 next to Use as the AI's skeleton for:. When you draft …
- What do the {placeholders} in email templates mean?Words in curly brackets, such as {name} or {business}, are slots for each lead's details. When a saved template is used as the AI's skeleton…
The Outreach Queue
Drafting 3-touch sequences, editing and skipping touches, and why the Queue lists the leads it does.
- How do I draft a 3-touch email sequence for a lead?In the Outreach Queue, go to a lead that has no emails drafted yet and click ✦ Draft 3-Touch Sequence. The AI writes three emails for that l…
- How far apart are the day 0, day 3 and day 7 emails sent?Each follow-up is timed from when the previous email actually went out, either sent by Outreach Autopilot or recorded when you clicked Mark …
- How do I edit or regenerate one email without redoing the whole sequence?Open the email's day tab in the Outreach Queue, change the subject or body right there, and click Save Edits. To have the AI rewrite only th…
- How do I skip one email in a sequence, and what happens to the later ones?Open the day's tab in the Outreach Queue and click Skip Touch. That email will not be sent: its tab shows grey with a line through it once y…
- Why does my draft say it still contains a placeholder, and why can't I approve it?The amber note means a slot in curly braces, such as {seconds} or {free_tip}, is still in the email because the lead's audit had no fact to …
- Why is the Outreach Queue in this order, and what does the Showing line mean?The Outreach Queue lists your open leads that have an email address and still have work waiting for you: a sequence to draft, a draft to app…
- What is a fresh wound draft in my Outreach Queue?A fresh wound draft is an opening email Legiit Leads wrote for you after a Monitored Markets scan caught something new on a lead, such as an…
- Why does the Outreach Queue say Queue's clear?Queue's clear. means none of your open leads with an email address has anything left for you to do: every email is sent or skipped (or appro…
- Why are leads without an email address hidden from the Outreach Queue, and how do I show them?The Outreach Queue is where you approve and send emails, so by default it only lists leads that have at least one email address. The rest ar…
- What can I do with a lead that has no email address in the Queue?You can still draft, edit, approve and skip its emails, and copy the text to send it another way. The Approve + Gmail, Approve + Outlook and…
- How do I get an email address for a lead so it shows in the Outreach Queue?Open the lead and click 🎯 Hunt Owner in its Decision-Maker section (Re-Hunt if the lead already has a contact name). If Owner Hunter finds …
- Why does the Queue show a lead I opened from the Pipeline that it would not normally list?When you open a lead on purpose, with Open Drafts → on a Pipeline card or Open Drafts In Queue in the lead panel, the Outreach Queue always …
- Why are a lead's drafts read-only in the Outreach Queue?A draft is read-only in the Outreach Queue for one of two reasons. Either that email already went out, so its text is kept as the record of …
- What is the What's landing right now bar in the Outreach Queue?What's landing right now shows which opening angles are earning replies across all agencies on Legiit Leads, with the reply rate and the num…
Approving and Sending
What approving does, sending from your own inbox, Mark As Sent, the daily send ramp and checking your sending domain.
- Does approving a draft send the email?No. Approving a draft only accepts its text. With Outreach Autopilot off, nobody is emailed: you send it from your own inbox, then click Mar…
- How do I send an approved email from Gmail, Outlook or my mail app and mark it sent?In the Outreach Queue, click Approve + Gmail, Approve + Outlook or Approve + Mail App. The draft is approved and a compose window opens with…
- Why is my lead still in Working after I approved its emails?Because approving is not contacting. Approving a draft adds the lead to the Working column of your Pipeline so it stays easy to find, but th…
- Where can I see whether an email actually went to a lead?Open the lead. The Outreach Activity section at the top of the lead panel shows the state of each email in its sequence (draft, approved not…
- How many emails can I approve and send per day?You can approve 20 emails a day in your first week, 40 a day in your second week, 75 a day in your third week, and 100 a day after that, cou…
- Why did the send governor block my approval, and can I override it?You have already approved as many emails today as your send ramp allows, so the send governor stops the next approval: pushing new outreach …
- How do I check my sending domain with Deliverability Guardian?At the top of the Outreach Queue, type the domain you send cold email from into Deliverability Guardian and click Check DNS. Legiit Leads lo…
- What does it mean that a lead's address failed the mail-server check?When Legiit Leads last checked the lead's email address, it could not confirm the address can receive mail, for example because the part aft…
- What is a placeholder email address and why will nothing send to it?A placeholder is something that looks like an email address but is not anyone's inbox, such as user@domain.com, info@email.com or john.doe@e…
Outreach Autopilot and Sending Hours
Connecting a mailbox, turning on Auto-Send, setting Sending Hours and fixing emails Autopilot did not send.
- What is Outreach Autopilot and what does it send on its own?Agency ProOutreach Autopilot sends the sequence emails you approve in the Outreach Queue from your own connected mailbox, so you no longer copy each o…
- Which plan do I need for Outreach Autopilot and Reply Autopilot?Agency ProTurning on Auto-Send (Outreach Autopilot) or Reply Autopilot needs Agency Pro ($297/mo or $2,970/yr) or Agency Empire ($497/mo or $4,970/yr)…
- How do I connect a mailbox for Autopilot?In Settings, go to the Outreach Autopilot card, click + Connect A Mailbox, fill in your mailbox's sending details and click Connect And Veri…
- Why does Connect And Verify say Could not connect?Connect And Verify signs in to your mail server before it saves anything, and Could not connect: means that sign-in failed. It is almost alw…
- How do I turn on Auto-Send?Agency ProConnect and verify a mailbox first, then tick Auto-Send in the Outreach Autopilot card in Settings. It saves the moment you tick it, and fro…
- What is a mailbox's daily cap, and which mailbox does Autopilot send from?Agency ProEach connected mailbox has its own Daily cap for this mailbox: the most cold emails Outreach Autopilot will send from it in one day, between…
- What does Send Me A Copy do?Agency ProSend Me A Copy adds the account owner's login email as a BCC on every email Outreach Autopilot sends for you: the cold emails in your sequen…
- What are Sending Hours and how do I set my own?Agency ProSending Hours are the days and times, in a time zone you choose, when Outreach Autopilot may send your cold emails. Until you set your own, …
- Why will my Sending Hours not save?Agency ProYour Sending Hours save only when they have a time zone Legiit Leads recognises, a start time before the end time on the same day with at le…
- When will Autopilot send the email I just approved?Agency ProLook at the blue Approved. panel under the email in the Outreach Queue: it says exactly when. If your Sending Hours are open, Autopilot send…
- Why did Autopilot skip or not send an approved email?Agency ProAutopilot only sends an approved email when the lead's address passes a mail-server check, the lead has not replied and is not won or lost, …
- Why does the Queue say Autopilot is switched on but cannot send?Agency ProAuto-Send is on, but none of your connected mailboxes is both verified and active, so nothing you approve goes out. Usually a mailbox was pa…
- Why is my mailbox marked PAUSED, and how do I pause or remove one myself?A mailbox is paused automatically when 3 sends in a row fail, and shows PAUSED (repeated failures), so a broken login does not keep failing …
Replies
Capturing prospect replies by forwarding or pasting, what the reply labels mean, answering them and Reply Autopilot.
- What happens when a prospect replies?Once the reply is captured on the lead, by forwarding it to your Reply Capture Address or pasting it into the lead, Legiit Leads saves it, s…
- What is my Reply Capture Address and how do I use it?Your Reply Capture Address is a personal email address at reply.legiitleads.com, shown on the Settings page in the Reply Capture Address car…
- How do I capture a reply by pasting it into a lead?Open the lead, click 📥 Paste a Reply in its Replies section, paste the prospect's message exactly as you received it and click Capture and …
- Why did a forwarded reply not land on the lead?Usually Legiit Leads could not match the reply to one of your leads, so it was not attached to any lead (or it went to a newer copy of the s…
- What do the reply labels interested, objection, not now, unsubscribe and other mean?The AI reads every captured reply and gives it one of five labels: INTERESTED, OBJECTION, NOT NOW, UNSUBSCRIBE or OTHER. The label decides h…
- How do I send the drafted answer and mark a reply handled?Open the lead and find the reply in its Replies section. Under the reply, Your drafted answer shows the subject and body the AI wrote for yo…
- What does Reply Autopilot do?Agency ProReply Autopilot answers interested replies for you. When a reply the AI labelled interested has sat for 10 minutes without anyone marking it…
Hot Leads and Call Mode
The flame badge, what happens when a prospect opens their proof page, and working the phone lane in Call Mode.
- What does the flame badge read their audit on a lead mean?The red 🔥 read their audit 5h ago badge next to a lead's name in the Outreach Queue means the lead's proof page was opened in the last 48 h…
- Does my own Preview of a lead's proof page count as an open?No. Opening a lead's proof page with the Preview button does not count as an open, so it does not add to the lead's open count, light the 🔥…
- Why does a lead show the flame in the Queue but not under reading their audit on the Dashboard?The two screens look back over different windows. The Outreach Queue keeps the flame on a lead for 48 hours after its proof page was last op…
- Why is a hot lead with the flame not showing in my Outreach Queue?The flame only changes the order of the Outreach Queue; it never adds a lead to it. A lead is listed only when it is open (not won or lost),…
- What is Call Mode and which leads show up in it?Call Mode is the phone lane in the sidebar. It shows your leads one at a time with a tap-to-call number, a 30-second opener and a Voicemail …
- How do I generate an AI call brief before I dial?Click 📋 Generate Call Brief on the lead's card in Call Mode, or in the lead panel under Proof Page (public, white-label). The AI writes a o…
- How do I log a call outcome in Call Mode, and what happens to the lead?After the call, type an optional note, then tap the button that matches what happened: No Answer, Gatekeeper, Callback Later, 🔥 Interested …
- Why does Call Mode say No callable leads right now?Call Mode lists every lead that has a phone number and is not Won or Lost. You see No callable leads right now. when none of your leads qual…