What does Reply Autopilot do?

Reply Autopilot is part of Agency Pro and Agency Empire. See Which plan do I need for Outreach Autopilot and Reply Autopilot?

How to turn it on

1. Click Settings in the sidebar and find the Outreach Autopilot card.
2. Connect a mailbox if you have not already. The Reply Autopilot box stays greyed out until you have a connected mailbox that is not paused. See how to connect a mailbox.
3. Tick Reply Autopilot. It saves straight away.

It works on its own, whether Auto-Send is on or off. On any other plan the box unticks itself and shows This is an Agency Pro feature. Upgrade in Settings for Client Command, Outreach Autopilot, White Label, and team seats.

Turning it on also covers interested replies already waiting on your leads. Before you tick the box, click Mark Handled on any you have already answered, or those that meet the rules below get the drafted answer too.

Which replies it answers

Reply Autopilot only sends when all of these are true:

• The AI labelled the reply interested. Objection, not now, unsubscribe and other replies are never answered for you. See what the labels mean.
• The reply has a Your drafted answer box.
• Nobody has clicked Mark Handled or Copy + Mark Handled on it.
• Legiit Leads knows who sent it. Replies forwarded to your Reply Capture Address carry the sender's address. Replies you paste into a lead do not, so Reply Autopilot never answers a pasted reply.
• It was captured more than 10 minutes ago. The clock starts when Legiit Leads captured the reply, not when the prospect wrote it.

Each reply is answered once at most.

What it sends

• It goes to the address the reply came from, from your connected mailbox with the most room left under its daily cap today. Paused mailboxes and mailboxes at their cap are skipped. If none is free, the reply waits for the next check. See daily caps and rotation.
• The subject is the drafted subject, or Re: plus the subject of the captured email when the draft has none.
• The body is the drafted answer exactly as it shows under Your drafted answer. When Show a booking block on my proof pages is ticked in the Book-a-Call on Your Proof Pages card, it ends with "If a quick call is easier, grab any time that works here:" and your own booking link, or the booking section of the lead's proof page if you left that blank and the lead has a proof page.
• Your Sending Hours do not apply: interested replies are answered at any hour.
• With Send Me A Copy ticked, the workspace owner's login email gets a BCC copy.

If a send fails, the reply stays unanswered and is tried again at the next check.

What you see after it answers

• The reply shows ✓ Handled.
• The lead's Outreach Activity list shows Reply Autopilot answered them from and the mailbox address.
• You get an email titled "AI answered" plus the business name and "for you", naming the mailbox it sent from, with an Open the Lead button.

Answering first yourself

You always have at least 10 minutes. Send the drafted answer yourself and click Mark Handled, or use Copy + Mark Handled, and Reply Autopilot leaves that reply alone. The drafted answer cannot be edited inside Legiit Leads, so answer yourself when you want different wording. To stop Reply Autopilot completely, untick Reply Autopilot.