Why does a lead show the flame in the Queue but not under reading their audit on the Dashboard?
The two screens look back over different windows. The Outreach Queue keeps the flame on a lead for 48 hours after its proof page was last opened, while the reading their audit card in the Dashboard's Today panel only lists opens from the last 24 hours. A lead whose page was last opened yesterday can still show the flame in the Queue after it has dropped off the Today card.
The windows side by side
- Outreach Queue: the 🔥 read their audit flame shows for 48 hours after the most recent open, and hot leads go to the front.
- Today panel: the reading their audit card lists leads opened in the last 24 hours. When there are none it reads No proof-page opens in the last 24h.
- Call Mode: leads opened in the last 24 hours go to the front of the call list.
For example, a prospect who last opened their page 30 hours ago shows 🔥 read their audit 30h ago in the Queue, but is no longer on the Today card or at the front in Call Mode. A new open restarts both windows.
Other reasons a hot lead is not named on the card
- The card names 3 leads. Its title counts up to 10 leads opened in the last 24 hours, newest open first, but only the first 3 are named. Click the card's title to open the Queue.
- The panel has not reloaded. The Today panel loads once, when you open the Dashboard. An open that comes in after that shows when you reload the page.
- The lead is won or lost. The Today card never lists won or lost leads. The Queue only shows one when you open it on purpose, for example with Open Drafts → on its Pipeline card, and it can carry the flame there.
For everything else on the panel, see What is the Today panel on the Dashboard?
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