What does the "AI answered ... for you" email mean?
You have Reply Autopilot switched on, so when an interested reply's drafted answer sat untouched for 10 minutes, Legiit Leads sent that answer from your connected mailbox. This email is the receipt telling you it went out and which mailbox it came from. The conversation is now live, so read the thread before the prospect writes back.
What the email says
The subject is a robot, then AI answered, the business name and for you, for example a robot then AI answered Smith Dental for you.
The body says the prospect replied interested, that the AI's drafted answer sat for 10 minutes, and which of your connected mailboxes it was sent from. The button Open the Lead opens that lead in Pipeline, where the reply, the answer that went out and the rest of the trail are recorded.
When Autopilot steps in
- Only for a reply classified as interested. Objections, not now and everything else stay waiting for you.
- Only after 10 minutes with the drafted answer still unhandled. Answering first stops it, but only if you mark the reply handled on the lead: use Copy + Mark Handled, or Mark Handled after you send from your own mail app. Sending from Gmail, Outlook or Mail App without marking it handled does not stop Autopilot.
- At any hour, on any day. Unlike cold outreach, interested replies are not held back to your sending hours.
- Only when the reply arrived with a usable sender address to answer.
If you have booking switched on, your booking link is added to the end of the answer so the prospect can grab a time without another round of email.
Turning it on or off
Reply Autopilot is a tick box in the Outreach Autopilot card in Settings. The label there reads: when an interested reply sits for 10 minutes, the AI's drafted answer sends itself, any day and any hour, and you get notified. You can always jump in first.
Turning it on needs Agency Pro, and a connected, verified mailbox. On a plan without Agency Pro the tick does not stick: the box unticks itself and the message This is an Agency Pro feature. Upgrade in Settings for Client Command, Outreach Autopilot, White Label, and team seats. appears under the tick boxes. If you also have Send Me A Copy ticked, the workspace owner's login email is copied on the answers Autopilot sends, so your own inbox keeps the whole thread.
The fastest way to never get this email is to answer first. Autopilot exists for the replies that land while you are asleep or on a call, not to take the conversation away from you.
Still stuck?
A real person on the Legiit team will help. No bots, no runaround.
Contact Supporthelp@legiit.com