Help Center › Troubleshooting
Signing In and Your Session
Sign-in errors, being sent back to the sales page, and the current password check in Settings.
- Why can't I sign in?Wrong email or password. in red under the Password field means the two you typed did not match an account. Check both for typos, because you…
- Why was I signed out and sent back to the sales page?Legiit Leads only opens your dashboard once your sign-in has been confirmed. If your session has expired or is no longer accepted, you are s…
- Why does Settings say That current password is not right.?Before it changes your login email or your password, Legiit Leads checks the Current Password you typed in the Your Account card. That curre…
Searches and Pages That Will Not Load
A search that keeps running, a Bad Gateway page, and whether your data is safe after a restart.
- Why is my search stuck on running?A search sits on Running while every website it found is audited live, and only one search's audit pass runs at a time, so yours can be wait…
- Why does the page show Bad Gateway or fail to load?Bad Gateway means Legiit Leads was briefly unreachable, which normally happens while it is restarting. Wait a minute and reload the page. No…
- Is my data lost after a crash or restart?No. Your leads, searches, clients, templates and settings are stored in a database, not inside the running app, so a restart or a crash does…
Plan and Access Messages
Messages about Agency Pro features, team seats, and what happens when your free trial ends.
- Why does the app say This is an Agency Pro feature?The action you just tried is part of Agency Pro, and your account is on a plan that does not include it. Nothing is saved when the message a…
- Why does it say managed by the account owner?Agency ProYou are signed in as a team seat rather than as the account owner. A seat works inside the owner's workspace and sees the same leads, client…
Layout and Display
Why the screen rearranges itself on a phone or a zoomed-in browser.