Why was I signed out and sent back to the sales page?
Legiit Leads only opens your dashboard once your sign-in has been confirmed. If your session has expired or is no longer accepted, you are signed out and shown the public sales page instead. Click Log In at the top of that page and sign in again.
What happened
Every time the app loads it checks that you still have a valid session before it shows you anything. When there is no session, or the check comes back saying the session is not accepted any more, you are signed out in this browser and the sales page takes over. That is deliberate: the app never shows your leads on a session it cannot confirm.
Only the browser you are using is signed out. If you are signed in on a laptop and a phone, the other one is left alone.
Clicking Sign Out at the bottom of the sidebar works the same way. It ends the session in that browser only, so signing out on a laptop leaves your phone signed in. There is no control that signs you out on every device at once. If you have lost a device, or you think someone else is signed in as you, see What should I do if I think someone else has access to my account? for what to change instead.
What to do
- Click Log In in the top bar of the sales page.
- Sign in with your email and password on the Sign In tab.
- You land back on the page you were on, with your searches, leads and pipeline exactly as you left them.
If signing in does not bring you back
The check can also fail for reasons that have nothing to do with your session, for example a short outage while we are deploying. You land on the sales page in that case too. Wait a minute, reload the page and sign in again.
If the page itself will not load at all, see Why does the page show Bad Gateway or fail to load?.
Still stuck?
A real person on the Legiit team will help. No bots, no runaround.
Contact Supporthelp@legiit.com