Why does the page show Bad Gateway or fail to load?
Bad Gateway means Legiit Leads was briefly unreachable, which normally happens while it is restarting. Wait a minute and reload the page. Nothing you have saved is affected by it.
What to do
- Wait about a minute.
- Reload the page in your browser.
- If you still see the error, wait a few more minutes and reload once more.
A single Bad Gateway page is normal during a restart. Seeing it again and again over an hour is not.
There is nothing to reset on your side. Signing out, clearing your browser or using a different device makes no difference, because the page is not the problem.
If a results page happens to be open when it occurs, leave it open. That page keeps trying on its own every few seconds and picks the search back up as soon as Legiit Leads answers again.
What happens to a search that was running
A search that was part way through when the restart happened cannot carry on afterwards. When Legiit Leads comes back it closes that search out with the status Error and this message:
"This search was interrupted by a server restart before it finished. The leads it had already found are kept. Run it again for the full list."
A search that had only just started can still read Running afterwards. If it has not moved for 20 minutes, run it again.
The leads it had already found stay in your account. Run the same search again from New Search for the complete list, and delete the partial one from Search History if you do not want it in the way.
What happens to scheduled work
Scheduled work that runs in the background, such as Outreach Autopilot sends, reply handling and monitored market scans, does not start again the instant Legiit Leads comes back. Each one waits a few minutes, up to about 10, and then resumes on its own schedule. An email that was due to go out during those minutes goes out shortly afterwards.
Still stuck?
A real person on the Legiit team will help. No bots, no runaround.
Contact Supporthelp@legiit.com