Why does it say my account is not on a plan yet, so searches are locked?

Why you see it

Every search needs a plan. The banner shows at the top of every page when your account has none of these:

• a plan that is active
• a plan in its 7 day free trial
• a plan that is past due while a payment is retried
• a Lifetime plan

The usual reasons are that you left Stripe checkout before paying, or that your subscription was cancelled and has now ended.

While the banner is showing, a search from New Search, AI Agent or Resurrect a List is refused with Your account does not have an active plan. Choose a plan in Settings to start searching. Every plan begins with a 7 day free trial. The searches meter at the bottom of the sidebar is hidden until you are on a plan.

Steps

1. Click Choose Your Plan in the banner. Settings opens.
2. In Your Plan, pick Monthly or Annual (2 Months Free) and click the Choose button on a plan, for example Choose Starter.
3. Complete Stripe checkout. You return to the Dashboard and can search straight away.

If this is your account's first subscription, the first 7 days are free, as the banner says. If your account had a subscription before, for example one you cancelled, the new plan is charged at checkout. See How does the 7 day free trial work?

Good to know

• Team seats never see this banner, because they work on the account owner's plan.
• Right after a successful payment the banner is held back for a short while, because Stripe's confirmation can take a few seconds to be recorded. If it is back when you reload later, check Your Plan in Settings: once it shows your plan with a status such as free trial or active, the banner is gone the next time a page loads.
• A past due plan keeps working while the payment is retried, so it does not trigger this banner. See What does past_due mean on my plan?