Why are some Settings cards missing from my page?
Most Settings cards show on every account, and cards with a Pro or Empire badge still show on lower plans rather than hiding. If you are signed in as a team seat, the Legiit Marketplace, SaaS Mode and Team Seats cards are hidden because the account owner manages those. A few cards also wait for your account details to load, so if one is missing from a page that otherwise looks normal, reload the page.
If you are signed in as a team seat
A team seat works inside the owner's workspace, so its Settings page matches the owner's with three cards removed:
- Legiit Marketplace: a seat cannot connect or disconnect the agency's Legiit account.
- SaaS Mode: resold plans and sub-accounts stay with the owner, including adding and removing plans.
- Team Seats: a seat cannot invite or remove team members.
Everything else is there. Your Account is the seat's own login, so a seat changes its own name, email and password. Your Agency, My Services, Writing Style and Book-a-Call on Your Proof Pages belong to the shared workspace, so anything a seat saves with Save Settings changes them for the whole team.
Billing stays with the owner. Your Plan shows one line, Your plan is managed by the account owner., instead of your plan, its status and the billing buttons. Connecting Stripe on Get Paid is left to the owner too, and so is the Twilio connection on Call Tracking: if nobody has connected Twilio yet, a seat that fills in the details and clicks Connect Twilio gets Carrier credentials are managed by the account owner. If the owner has already connected it, the seat sees that connected account instead, and clicking Disconnect leaves it connected.
Cards with a Pro or Empire badge
These are never hidden because of your plan. On a plan below Agency Empire, SaaS Mode shows Available on the Agency Empire plan ($497/mo). Upgrade above to unlock. in place of its controls. Call Tracking, Team Seats and White Label carry a Pro badge and show their controls on every plan, but the Pro features inside them, such as inviting a team seat, need Agency Pro or Agency Empire.
Cards that wait to load
Your Plan, Reply Capture Address, SaaS Mode, Call Tracking and Partner Program only appear once their details have loaded. Every account has a reply capture address, so if that card or any of the others is missing, reload the page.
If Your Plan is there but Manage Billing or Switch Plan (Prorated Instantly) is not, see why those buttons are missing.
Still stuck?
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