Why does it say my seat is set to outreach only?

What you can still do

An outreach only seat keeps every part of the daily work:

• Run searches from New Search, AI Agent and Resurrect a List, and read every page in the app.
• The whole Outreach Queue: drafts, approving, Mark As Sent, sending, and skipping a touch.
• Replies and Call Mode, including logging what happened on a call.
• Email Templates, including making a saved template a send day's default.
• Editing a lead's details, building proposals, and the calls prospects book with you.

What is refused

These are refused, so nothing you do with them is saved:

• Save Settings at the bottom of Settings, which is what saves Your Agency, My Services, Writing Style and Book-a-Call on Your Proof Pages.
• Save Sending Hours and Use The Default for your sending window, and the Auto-Send, Send Me A Copy and Reply Autopilot tick boxes in Outreach Autopilot.
• Connect And Verify in Outreach Autopilot, and Pause, Resume or Remove on a mailbox that is already connected.
• Save Branding in White Label, and Claim Domain, Check DNS and Remove for your own domain.
• Save next to PayPal email for payouts in Partner Program.
• Turn on my audit page in Your Branded Audit Link.
• Promote To Client on a won deal, and Save in the Client Setup card on a client's page.
• Get Tracking Number on a client, and Release on a number you already have.
• Claim & Run First Scan Later, Run Baseline Scan, Re-Scan Now, Pause, Resume and Abandon on the Monitored Markets page.
• Publish To The Market and Remove From Market on your own playbooks, and Install Free or the buy button on someone else's, in the Playbook Market.
• Delete on a search in Search History.
• Find My First Leads, the last step of the setup wizard.

The message appears beside the button or under the box you used, for example in red next to Save Settings. On the Monitored Markets page and in Search History it appears at the top of the page instead. Nothing is saved wherever it turns up.

Four of them refuse without showing anything: Check DNS and Remove for your own domain, Save in Client Setup, and Release on a tracking number. Nothing is saved, and the page stays exactly as it was. A mailbox's Pause, Resume and Remove only show the message while the form for connecting a mailbox is open underneath them, so most of the time the mailbox simply stays as it was.

How to get your access changed

Only the account owner can do this:

1. The owner opens Settings and scrolls to the Team Seats card.
2. On your row, they change the access box from Outreach only to Full access.
3. It applies to your next click, so try the step again once they tell you it is done. You do not need to sign out and back in.

Good to know

• + Connect A Mailbox still opens the connection form for you, so the button is not dead. The refusal comes one step later, when you click Connect And Verify.
• Seats do not see the Team Seats card at all, so you cannot see or change your own access level from your side. Ask the owner.
• Seats that were already on the team are on Full access, and a newly invited seat starts there too. A seat is only limited once the owner picks Outreach only for it.
• Everything done on a seat is still recorded against the workspace rather than the person, so the owner cannot see which seat did what.
• Billing was never open to a seat whatever its access: Your Plan shows Your plan is managed by the account owner. See what that message means.