Why can't I start a new checkout when I already have a plan?
Legiit Leads will not open a second checkout while your account has a subscription that is active, on its free trial or past due, so you are never billed for two plans at once. If you try, you see This account already has an active subscription. Use Switch Plan in Settings instead. To change plans, use the Switch Plan (Prorated Instantly) row in the Your Plan card in Settings, which changes your existing subscription instead of adding a new one.
Why the plans page sends you to Settings
The plan buttons on the plans page, such as Start With Agency Pro and Or Pay Annually And Save, are for new customers. If you click one while you are signed in to Legiit Leads in the same browser, you land on Settings instead of a Stripe checkout, because a fresh checkout on top of your current plan could leave you paying twice.
In Settings, the Your Plan card shows what fits your account:
- You have a plan. Click the plan you want under Switch Plan (Prorated Instantly). See how to upgrade, downgrade or switch billing.
- You have no plan, or it was canceled. The card shows the plan cards instead. Click the Choose button on the plan you want, for example Choose Starter, to go to checkout.
When you see the message
The message appears in a line under the Your Plan card when a new checkout is started while Stripe still has a live subscription on your account. That can happen if the card shows the plan cards (the Choose buttons) even though you are still paying, which means your subscription is live with Stripe but your plan is not showing in the app. See why Manage Billing or Switch Plan may be missing.
We could not verify your current subscription
We could not verify your current subscription. Please try again in a moment. means Legiit Leads could not get an answer from Stripe about the subscription already on your account. Rather than risk opening a duplicate, it refused the checkout. Nothing was charged. Wait a moment and click the button again.
Good to know
- If a checkout fails for another reason, the line under the card shows the reason, or Checkout failed.
- Team seats cannot start a checkout or switch plans. Their Your Plan card reads Your plan is managed by the account owner. and shows no plan buttons at all.
- An account set up through another agency's signup page cannot buy a Legiit Leads plan either. Its Your Plan card reads Your plan is billed by your provider. Contact them to change or cancel., again with no plan buttons, because that agency handles the billing.
Still stuck?
A real person on the Legiit team will help. No bots, no runaround.
Contact Supporthelp@legiit.com