What email does a team member or sub-account receive when I add them?

The team seat email

When you invite someone to a seat, the email tells them who added them and to which workspace, and says they will see the same leads, clients and outreach queue as the rest of the team. The Set My Password button opens the password page. Once they set a password they can sign in normally from then on.

The link is a single-use password setup link, so if they let it sit too long or it has already been used, they should use the forgotten password flow on the sign-in screen instead of asking you to invite them again.

Things that stop the invite

• Team seats are an Agency Pro feature. On a lower plan the invite is refused with This is an Agency Pro feature. Upgrade in Settings for Client Command, Outreach Autopilot, White Label, and team seats.
• Seats are capped at 5. Once all 5 are in use the invite row disappears from the Team Seats card until you remove someone. If the last seat was filled in another tab, the invite is refused with Seat limit reached (5).
• An email address that already belongs to a Legiit Leads login cannot be turned into a seat. That invite is refused, usually with Could not create the seat (is the email already in use?). If a more specific reason comes back, that wording is shown instead. Use a different address for that person.

If no email arrives, check the address you typed and your team member's spam folder. See Why can't I invite a team seat?

The SaaS Mode sub-account email

SaaS Mode needs Agency Empire. When one of your customers finishes checkout on your signup page, their account is created and they get an email titled Your {your company} account is ready, headed Welcome aboard, telling them their lead generation account is active and showing the same Set My Password button. Replies to that email come back to you, not to us.

New sub-accounts pick up your branding automatically, so the app your customer signs into carries your logo and colour rather than ours. See What do my sub-accounts get, and how is their billing handled?