Why can't I invite a team seat?

The message you see, and what to do

This is an Agency Pro feature. Upgrade in Settings for Client Command, Outreach Autopilot, White Label, and team seats.

Team Seats are part of Agency Pro and Agency Empire only. Pick one of those under Your Plan in Settings and the invite row works immediately. An Agency Pro or Agency Empire plan still on its 7 day free trial counts, and so does one marked past due, so you do not lose your team while a payment is sorted out.

Seat limit reached (5).

All 5 seats are taken. Remove a seat you no longer need and the row frees up. Once you are at 5 of 5 the invite row is hidden anyway, so seeing this message usually means the last seat was filled in another browser tab.

Enter a valid email.

The address is not a complete email address. Check for a missing dot, a stray space or a truncated domain and type it again. The Invite button also stays greyed out until the field contains an @.

Could not create the seat (is the email already in use?).

The login could not be created. The most common cause is that the address already has a Legiit Leads account of its own, and when that is the reason the line under the row usually says so in its own words, so the sentence you see may be worded differently. An address can only belong to one account, so ask the person for a different address (a plus address like name+agency@gmail.com works), or have them delete their own account first.

Request failed, with a number in brackets

The invite did not come back with a reason, so all you are shown is a status number. That can mean the invite never arrived, or that it worked and the answer was lost on the way back. Reload Settings and look at the Team Seats card: if the person is listed, the seat exists and there is nothing more to do. Send the invite again only if they are not there. A line you do not recognise is either the reason the server gave in its own words or your browser's own message when the request did not get through, and the same check applies.

No Team Seats card in Settings at all

You are signed in on a team seat rather than the owner account. Only the account owner invites and removes people, so sign in as the owner, or ask them to send the invite.

The person is added even if the welcome email does not arrive. If they never get You've been added to your company on Legiit Leads, ask them to check spam, then send them to the sign-in box and have them use Forgot Password? with the address you invited.